FREQUENTLY ASKED QUESTIONS
The Flip 54 Mattress
Does the Flip 54 Mattress really come in a box?
Yes! Your Flip 54 mattress will arrive in a much smaller box than you’re probably expecting. Our manufacturing process and state of the art equipment allow us to safely compress and roll the Flip 54 Mattress so it fits in a box and is then able to be shipped to you.
How do I unbox my Flip 54 Mattress?
When your new mattress arrives, make sure to take it to the room where you'll be using it before you open it. Once in the room, remove the rolled mattress out of the box and place it on your bed frame or on the floor near your bed. Then carefully cut & remove the plastic wrapping and Voilà! Watch the mattress expand right before your eyes!
Can I put the Flip 54 Mattress back in the box?
Once you have broken the seal and the mattress has expanded, it will not go back inside the box.
Do you have a Showroom?
Although the Flip 54 Mattress is only available to purchase online, we have plans to set up various POP-UP stores throughout the country. We are proud to say that our first POP-UP is located in the largest mall in Canada. If you happen to be in Edmonton, please come by and visit us in the West Edmonton Mall where you can try the Flip 54 Mattress and even take a nap!
Does the Flip 54 Mattress have a break in period?
Once you unbox & open your Flip 54 mattress from the sealed packaging, it may take a few hours to a full day for it to fully expand, breathe and adjust to your room’s temperature. You can sleep on it almost immediately. A new mattress is a big change for your body, so it may take a night or two to get used to it but remember to try it on one side and if it's not quite right, just do the "FLIP" and try the other side for your perfect comfort.
Keep in mind, in the colder winter months, the FLIP 54 mattress may take up to 5 days to fully decompress. If it sat on a cold truck or in a cold warehouse, the temperature-sensitive materials will need plenty of time to take their natural form.
Why can you flip the Flip 54 Mattress?
We're all different when it comes to our size, shape and body. No matter what others claim, there cannot be one so called perfect solution or mattress for everyone. Through our extensive research and experience we found that majority of people will prefer one of two levels of comfort so we designed the ultimate two-in-one mattress that's softer on one side and firmer on the other so you will have a choice of comfort and not have to settle on just one feel. This will minimize the hassle of returning the mattress and being stuck without a mattress for who knows how long all while starting the mattress shopping process all over again.
How do I know which side is Softer and which side Firmer?
Your Flip 54 Mattress will have a label on top of each side stating which side is Softer and which side is Firmer.
Do you need to keep flipping the mattress after you've picked your favorite side?
Once you've found your favorite side, you never have to Flip it again unless you want to or if your sleep preferences change over time. Some examples of why you may want to Flip your mattress are:
- Whether you change from a back to a side sleeper, have an injury or experience the joy of pregnancy. Any time you feel you need more or different support, just do the Flip.
- It's the perfect mattress for your growing children. We all know how kids especially teens can experience growth spurts so when their body is changing, growing and they need more support, instead of having to buy another mattress, just do the FLIP.
- Perfect for your guests! Next time you have company over, be the ultimate host and give your guests the choice of comfort they prefer.
- There’s nothing worse than sleeping on an uncomfortable mattress when you’re traveling. Get more 5-star reviews for your vacation rental property with the amazing two-in-one Flip 54 mattress!
How hard is the Luxury Firm side?
We would classify this side as medium firm. Great for someone who prefers or requires a firmer sleep but not too hard that it will create pressure points.
How soft is the Comfort Plush side?
We would classify this side as medium plush. Perfect for someone who prefers or requires a softer sleep but not too soft that you will lose support.
How thick is the Flip 54 Mattress?
The mattress is 11 inches thick in height for all of our sizes.
Will I feel my partner move around on the Flip 54 Mattress?
Nope. Our mattress is designed with ultra high-grade foams and material to prevent motion transfer and partner disturbance.
Will I sleep HOT on the Flip 54 Mattress?
Not at all. The very top layer of Flip Foam is infused with cooling gel to give you a cool and restful night's sleep.
What are the different mattress sizes and dimensions?
Please note that, due to the handmade nature of our product, mattress dimensions can vary by up to 1” on any given side.
King: 78" x 80"
Queen: 60" x 80"
Full: 54" x 74"
Twin XL: 39" x 80"
Twin: 39" x 74"
How Much Does the Flip 54 Mattress weigh?
King: 71 lbs
Queen: 57 lbs
Full: 51 lbs
Twin XL: 41 lbs
Twin: 39 lbs
Does the Flip 54 Mattress have an odor, or an off-gassing period?
We use high-grade materials that have little to no odor or chemical off-gassing. Our Flip Foam and our High-Grade Polyurethane Foam is certified by the CertiPUR-US® program. It does not contain any harmful chemicals or heavy metals. There is no need to air out your mattress overnight. Any faint new mattress odor will dissipate within a few hours.
Where is the Flip 54 Mattress made?
Our mattress is proudly designed and made at our factory in Vancouver, Canada.
How long can I keep my Flip 54 Mattress in the box?
We recommend that you do not keep your Flip 54 Mattress in its original packaging for more than 2 weeks after receiving your mattress. Spending too much time in the packaging can affect the resiliency of the mattress, preventing it from re-gaining its full shape. It’s important to note that your 108 Night Sleep Trial begins on the day of arrival, so you won’t want to keep it boxed up for too long!
Do I need a foundation for my Flip 54 Mattress?
The Flip 54 mattress is designed to be compatible with most frames and foundations; however, we highly recommend using our Snap 54 Foundation. Having the proper foundation and support is just as important as having the best mattress to sleep on. The Snap 54 three-in-one Foundation can be assembled without tools in less than 60 seconds. It replaces a bed frame, box spring and platform bed; and provides long-term support that is fundamental to the lifespan of your Flip 54 mattress.
Alternatively, you can elevate your sleep experience to a whole other level with our Motion 54 Adjustable Base. Since the Flip 54 mattress is adjustable friendly, you’ll be able to experience the health & lifestyle benefits that only an adjustable base can offer.
The most important factor in finding a frame or foundation is even support. Platform frames, slatted frames, box springs & bunky boards will work with our mattress well. Be sure that if you decide to go the slatted frame route that the space between the slats is no more than 4” apart.
108 Night Sleep Trial
How does the 108 Night Sleep Trial work?
Flip 54 offers you 108 Night Sleep Trial to experience the revolutionary Flip 54 mattress in the comfort of your own home. Your sleep trial begins from the day your new mattress arrives and you can return it anytime but we encourage you try one side for 54 days as your body needs some time to adjust to a new mattress. If the one side is too firm or too soft then just do "The Flip" and try the other side for 54 days. That's the beauty of our two-sided, Flip 54 Mattress. Essentially, you have a two-in-one mattress with double the chance of finding the perfect comfort. If at any time during this trial period you are still not 100% satisfied, just let us know & we'll pick it up and give you a full refund. Please note: Our sleep trial does not apply to errors in ordering, size issues, finances, etc.
Returns & Exchanges
How do I return my Mattress?
To initiate a return, email us at firstname.lastname@example.org. Please include the full name of the order along with a description of what’s prompting your return. Within 1-2 business days, our Sleep Giving Team will respond with the next steps to set up a removal date. We never resell or restock returned mattresses. In fact, as part of our giving mission, we do our best to donate the returned mattress locally. If we cannot donate it due to relevant laws or the state of the mattress, we'll have a trusted recycling partner remove it from your home.
Can I exchange my mattress?
You may exchange your mattress during the 108 night sleep trial period. We'll help you process the price difference and ship you the right sized Flip 54 mattress. Please note that exchanging your mattress voids the 108 night sleep trial for your second Flip 54 mattress.
When will I receive my refund?
Once your mattress has been removed from your home, a refund will be issued and will take 5-7 business days for the credit to be reflected back onto your original form of payment.
Shipping & Delivery
How much does shipping cost?
Shipping is FREE to all 10 Canadian provinces. Shipping to the territories may be subject to additional charges. Please email us at email@example.com for details.
How long does it take to get my delivery?
Your Flip 54 Mattress is personalized and made-to-order. We don't have it sitting in warehouses, therefore, please allow 10-14 days for delivery. You will receive a UPS tracking number by email once your order has shipped.
Do you ship to the USA?
Not yet but we will be very soon. Please watch for our USA launch in about 6 months. If you would like to be on our wait list to be one of the first notified of our launch to the 48 continental states, Alaska or Hawaii, please email us at firstname.lastname@example.org.
Do you ship to PO boxes?
Sorry, we do not ship to PO Boxes.
Do you deliver on the weekends?
Unfortunately, UPS does not deliver on weekends. If you have specific delivery needs, we recommend you sign up for UPS MyChoice (www.ups.com/mychoice), a free service that gives you control over your deliveries. You can reschedule delivery times, set notifications, and even see 4-hour delivery windows.
Do I need to be home to receive delivery?
We ship all of our mattresses via UPS Ground without the need for signature confirmation which typically means if you are not home at the time of delivery, the driver will leave it right at your front door or wherever large packages are usually left! Leaving the mattress is at the driver’s discretion, so in some locations, they may not leave the mattress so they can safely re-deliver it the next business day.
No signature is required to receive the mattress unless you’re shipping to a place of business, in which case someone will need to sign for the box. If you’d like to require a signature for a home delivery, just let us know and we can arrange for that. Please keep in mind that once added, a signature request cannot be removed and someone will need to be present to sign for the package.
Please note that if you live in an apartment building or walk-up or have any special instructions for the driver, you’re more than welcome to contact UPS personally at 1-800-742-5877 once your tracking number goes live, or you can reach out to us at email@example.com and we’d be happy to pass along any notes.
Will the Driver remove my old mattress?
Unfortunately not. The carrier is only responsible for bringing your purchase to your front door. You’ll need to personally bring it inside and set it up. At his or her discretion, the driver may even leave your items at your door if you are not home, so plan to be home for your delivery if possible. As for your old mattress, we suggest calling your favorite local charity to pick it up and take it away
I need to make changes. How can I update my order?
If you need to make an change to your address, phone number, email address or anything else included in your order, send us an email to firstname.lastname@example.org or give us a phone call. We’re happy to help!
Which country do you give away mattresses?
Currently we are giving in the African country of Ethiopia with plans to expand to more countries as our infrastructure grows.
Do you give away mattresses on behalf of your company or me the customer?
For every Flip 54 Mattress you purchase here in North America, we will give another to a child in need on your behalf.
Will I get some type of acknowledgement that the mattress has been given on my behalf?
Yes, we verify that every mattress is received by a child in need. In appreciation, a picture will be sent to you the customer addressed to your name, thanking you and showing the child you helped.
*Please refer to our How We Give page for additional information.
Can I request the thank you picture be addressed to someone else?
Absolutely! You can let us know at the time of purchase which name and city/province you would like noted on the thank you card. The joy of giving can be a great gift idea.
After I purchase my mattress, when will you give one to a child?
Once you have purchased your mattress, kept it and after the risk free trial period has ended, we then collaborate with our Giving Team to locally manufacture and distribute the same number of mattresses as our customers purchase.
Do I need to pay anything extra to help a child in need?
Not at all! You just purchase as many Flip 54 mattresses as you like in whatever sizes you choose from our website and we will in turn give away the same number of mattresses. After production has been completed, our Giving Team arranges delivery and distribution of the new mattresses directly to the children in need. We cover all of the expenses involved to transport, deliver and distribute the mattresses along with all administrative costs.
What size mattress do you give away?
We give away twin size mattresses to the children. The dimensions are 39 inches wide x 75 inches long. To give you an example, most couples in North America sleep on a queen size mattress which is 60 inches wide, which means most adults sleep on a surface that’s 30 inches wide.
What type of mattress do you give away?
We give away a 6 inch all foam mattress. The mattress is two sided and can be flipped to ensure it lasts for many years. It will come in select fabrics that the overseas factory has available and these fabrics will change from time to time based on availability. It is a one comfort level mattress which means it’s the same firmness on both sides.
How are the mattresses distributed between girls and boys?
The mattresses are equally distributed 50/50 between boys and girls.
Do you actually manufacture the children’s mattresses overseas?
Yes, we have partnered with local mattress manufacturers to produce all of the new mattresses which creates a positive economic impact to the communities in which we give. Local production helps create jobs, build industry and sustainable futures.